Our big top secret project is now revealed !
Click here to learn more about our brand new seal of quality !
X
ZéroFail is at the heart of the DX brand promise which guarantees our clients a quality service without any fail. It's a seal of quality that sends a strong message to customers and partners about our commitment to being a reliable supplier at every step of the process.
We understand that what's most important to you is reliability.

Event planning is a high stress industry for both the organizers, event managers and all who gravitate around this field. A successful event depends, among other things, on the quality of its execution and the deliverability of the suppliers involved in the project.

ZéroFail gives the client the assurance of complete reliability and consistency in our work and that of our team, so they can have complete confidence in the services offered by DX. The brand promise provides customers complete peace of mind, so they can focus on the important tasks involved with planning their event.

That's why we have developed our brand promise, called ZéroFail to meet your every need.

A fail can happen at the level of the sales and operations departments, here are just a few examples:

  • The staging is not complete when the event begins;
  • The furniture has been confirmed but is not available on the day of the event;
  • There is an error in the furniture order: missing item, wrong color, and wrong quantity;
  • The furniture is damaged (or in poor condition) upon delivery;
  • The furniture is unavailable or missing pieces during a client pick-up.

Our policy does not consider it a fail if we have solved the problem on time, without causing the client any prejudice. It is however, considered a fail if the client believes that the consequences of the fail were serious.

It's a guarantee that gives you the power to pay only what you believe is fair on your bill, should there be a fail.

At the completion of each installation, you affix the ZéroFail stamp of approval on our voucher, validating that we have held up our brand promise commitment in the realization of your project.

The stamp certifies that our installation team can leave the venue with the certainty and peace of mind that your event is free of any fail regarding their service, and that you are satisfied with the quality of the work carried out on site by our team throughout the process.

Event planning is a high stress industry for both the organizers, event managers and all who gravitate around this field. A successful event depends, among other things, on the quality of its execution and the deliverability of the suppliers involved in the project.

ZéroFail gives the client the assurance of complete reliability and consistency in our work and that of our team, so they can have complete confidence in the services offered by DX. The brand promise provides customers complete peace of mind, so they can focus on the important tasks involved with planning their event.

We understand that what's most important to you is reliability.
That's why we have developed our brand promise, called ZéroFail to meet your every need.

A fail can happen at the level of the sales and operations departments, here are just a few examples:

  • The staging is not complete when the event begins;
  • The furniture has been confirmed but is not available on the day of the event;
  • There is an error in the furniture order: missing item, wrong color, and wrong quantity;
  • The furniture is damaged (or in poor condition) upon delivery;
  • The furniture is unavailable or missing pieces during a client pick-up.

Our policy does not consider it a fail if we have solved the problem on time, without causing the client any prejudice. It is however, considered a fail if the client believes that the consequences of the fail were serious.

At the completion of each installation, you affix the ZéroFail stamp of approval on our voucher, validating that we have held up our brand promise commitment in the realization of your project.

The stamp certifies that our installation team can leave the venue with the certainty and peace of mind that your event is free of any fail regarding their service, and that you are satisfied with the quality of the work carried out on site by our team throughout the process.

It's a guarantee that gives you the power to pay only what you believe is fair on your bill, should there be a fail.